Refund policy for FOLDIMATE

Effective date: 04/09/23

At Foldimate, we want you to be completely satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

1. RETURNS

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition as when you received it and in its original packaging.

 

2. Refunds

Once we have received your item, we will inspect it and inform you that we have received your returned item. We will notify you immediately of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

 

3. Shipping costs

Shipping costs for the return of your item will be your responsibility, except in cases where the return is due to an error on our part.

 

4. Exchanges

If you receive a defective or damaged item, please contact us immediately. We will replace it with a new one. Exchanges are subject to availability.

 

5. Contact us If you have any questions or need help with a return or exchange, please contact our customer support team at: [email protected]

 

6. Exceptions Please note that the following items are not eligible for returns or refunds:

- Items that have been used or damaged by the customer.
- Liquidation or sale items. 7. Policy updates We may update this refund policy to reflect changes in our practices or for legal reasons. Please check back periodically.

By making a purchase from Foldimate, you agree to the terms and conditions described in this refund policy.